Exchanges & Returns

EXCHANGE/ RETURN POLICY

Thank you for your purchase and support of Sunga Life.

If you are not satisfied with your purchase, please contact our Customer Service Team at support@sungalife.com, so that we can help make it right for you. 

ITEM CONDITION

All Exchange or Return items must be unworn, unwashed, unused, and in original condition. Any signs of damage, usage, stretching, or odor will disqualify a request.

EXCHANGES

If you would like to exchange your item(s), please contact support@sungalife.com to request an exchange and receive further instruction. Please DO NOT ship any items to our facility without first receiving approval from Customer Service. This will ensure you do not experience delays and we are tracking on your package. An exchange address will be provided to you by our Customer Service Team. It will also ensure we know exactly what item and size you want to exchange for.

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.

Returns

Item(s) must have been purchased from SungaLife.com within 30 days of Refund request. 

If you would like to return your item(s), please contact support@sungalife.com to request a return, along with further instruction. 

Please DO NOT ship any items to our facility without first receiving approval from Customer Service. This will ensure you do not experience delays and we are tracking on your package. An address will be provided to you by our Customer Service Team.

After our Support Team has confirmed your return request, you will be provided with TWO options:

*YOU MUST SELECT AN OPTION BEFORE A RETURN CAN BE PROCESSED

     1.   Returning for a REFUND (*FEE APPLIES)

A refund for the item(s) will be returned to the card used at the time of your online purchase, minus original shipping charge(s). Once a refund is processed, it may take additional 1-3 business days for the transaction to post to your account, depending upon your card issuing bank.

  • *RETURN FEE: Cost of return postage (we will email you a printable return label after completing a return shipping transaction at a link that will be provided by our Support Team).

     2.   Returning for a STORE CREDIT

Cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charge(s) will not be included.

  • *RETURN FEE: FREE (we will email you a printable return label).

Once we receive your item(s), our team of professionals will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any one of the two return options above are processed.

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.

International Returns

If you are one of our international customers, please reach out to support@sungalife.com for further assistance. We will help you process the return request, but will require our international customers to be responsible for shipping the items to our facility to begin the Return process. 

*Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.